I've been using this practice for all my animals for the past 10+ years. I have never once had a problem. More recently I went in to put our 12-year-old German Shepherd down. We knew it was time but that didn't make it easier. We were first greeted by Michelle who was very sympathetic and understanding. Dr Torrado and the rest of his team were just as great as Michelle. We were allowed all the time we wanted to say good bye. As sad as that visit was, the staff of Live Oak helped make it a little less painful.